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Selasa, 11 Oktober 2011

Store Grand Opening Concept

Grand Opening Goal
Grand Opening goal is to make potential customers aware that a store has been opened and made them change their shopping behavior and ultimately make the new store as an integral part of their regular spending plan. Some particular objectives are:
  1. Build "awareness" of the existence of two new stores.
  2. Motivate potential customers to visit the new store by providing a variety of reasons that are meaningful to them
  3. Encourage sustainable business by providing various products and services are irreplaceable
  4. Making Store as part of routine customer
  5. Making Store as part of a community of people
What to Do Before the Grand Opening. Grand Opening is an opportunity to introduce yourself and your store to the community surrounding communities. Make sure that their first visit a pleasant experience. It will encourage them to come back regularly and add to our customer list. Having a loyal customer (customer loyalty) is the backbone of business success. Planning and organizing a comprehensive and sustainable will guarantees the formation of a perfect first impression. This guide book can guide you in to make it happen.

Store must be 100% to be completely ready to operate before celebrating the Grand Opening. Store should be in clean condition, have sufficient stock and employ employees who are competent, friendly, and enthusiastic. The existence of lack of preparation can lead to unfavorable impression and make them reluctant to come back.

Remember, sustainable business is the key to your success or failure in running this business. Give enough time for yourself and your store to prepare Grand Opening implementation - a few weeks to two months before the Grand Opening celebration itself. So that the store you really be 100% then you can relax enjoy the festivities without any worries there are visitors who are not satisfied. Covering an area-wide announcement Spread Inform and invite the most of your business contacts to take part in the Grand Opening. Make sure you have given grace sufficient time for your partner. Supplier will be happy to help and work together to establish mutually beneficial relationships. They want you successful, which ultimately lead to success for them too. Usually the equipment supplier can provide a variety of exciting promotions and fun to be placed inside and outside the store, including at the checkout counters (POS). If notified earlier, they might be able to sponsor the Grand Opening event. In order to find optimal sponsor, you should have received the assurance of sponsorship no later than nine weeks before the Grand Opening so that all plans can be implemented. Recognize Trafficking Area Research conducted at select locations can be used to help make decisions about marketing and merchandising. Take time to evaluate such information, make decisions according to your primary target customer behavior. Perform adjustments in line with increasing consumer.

Consumers are your business, so always pay attention to who your subscription. Give the services as they wish and they will definitely return. Learn Requirements Installation Licensing promotional materials are very important; make sure that you have a license before installing it. In the installation of promotional materials (banners, banners, etc.) in the area around you, there are usually restrictions. A large number can be mounted very dependent on the policies in the area. Make sure you get a place, if you have to fight with the other posters, installation requirements of different promotional materials, including processing time and costs, depending on the area. Be as glorious as possible, and make Grand Opening as event. Make it something fun, then you will get great attention and participation of consumers.

Make the event as part of the community by inviting most of the locals. Streamers, balloons and music will add to the festivities, make sure you use it. Your enthusiasm will be contagious. Supplier may be able to make gifts that are not expensive, but will be able to add an unforgettable impression. Think the idea of theme and some finishing touches. This is a big event. Maximum efforts will be invaluable. Arrange Plans Grand Opening takes a long time to build "awareness" which can affect people's behavior and changing their shopping routines. Most people tend to follow those routines that have been formed and are reluctant to change. So make them familiar with you and make you as part of their routine.

Store Grand Opening

Congratulations! You soon will open a new store. Your store is a convenient place, fast, with friendly services, besides food and drink that served in an interesting nuance. First Impressions will imprint forever, because it's environment and create your store image right at the first time. You should make the event as a Grand Opening celebration where the neighborhood store is located. Show your enthusiasm and make your store as the center of attention. Invite the media at the opening, community leaders and people from the business community. Why were they invited? Remember! You will employ people who live in the region, contributing taxes, and supporting local financial institutions. Your involvement with charitable groups, schools and other important institutions in the surrounding area will get them interested. The publication also will provide a broad impact in introducing your business to the surrounding community.

One of the Grand Opening program purposes is to have a positive impact; you must be completely conversant with the trade area around you: the competitors and also its people. This article will show you how to create an effective grand opening event, including introducing the necessary materials in preparing the Grand Opening event. You need good planning and sufficient time to arrange a number of programs for the implementation runs smoothly and successfully. Needless to say, with a good start, your store will get a good reception. Consider these important things from the first day opening: A good operational execution; physical premises and equipment meet the requirements as well as well-trained employees who will add good impression in your store. Good operational capable of creating loyal customers (loyal customer) and will definitely increase sales in the coming years.

Grand Opening of this paper is designed to assist you in marketing your store on the customers in your community

Here are some parts in this article:
  • Goals and Planning - is a specific instruction to ensure that your store is a Convenient Store which will get customers in the area.
  • Grand Opening Schedule - This is a weekly schedule of what you need in preparing for the Grand Opening.
  • Strategy Grand Opening - Denotes a few suggestions of activities that can be used based on experience over the decades.
  • Grand Opening Promotion - planning is fundamental about the details of tactics and the time required.
  • Grand Opening Promotion Material - By using a quality product, your Grand Opening celebration of the more memorable for years ahead

What Is the Meaning of Supermarket?

Supermarket is a self-service store that offering a wide range of food and merchandise for household use, organized into several Departments. Supermarket is large in size and broader than the traditional grocery store or Minimarket, but smaller than a county fair or a superstore / hypermarket.

Supermarkets typically include items that are selling fresh meat, fresh vegetables, fresh fruit, fresh milk, and items of household needs. In the area of sales, in the provided rack for canned goods, there is also provided for various nonfood items such as material products for household cleaners, Electronic, lightweight medicines and pet foods. Supermarkets usually sell many kinds of other household goods which are consumed regularly, such as soft drinks until alcoholic beverages (if permitted), Cleaning Products, medicines, clothing, and many other non-food products. Supermarkets in the town are most occupied in the Mall or the Plaza area, usually placed in the basement or first floor, and there are some lies near a residential area to please and provide convenience to consumers. Besides low prices, product availability and selection superior products are also as other attraction. Other advantages include having large parking lot; another convenience is a long operating hours or even 24 hours per day.

Supermarkets are usually budgeting expenditures for such campaigns to advertise in newspapers, distributing brochures and other promotions. Also of interesting display on the racks at the sales area is an integral part or has become a chain. Competition of other supermarkets that located in the same area will increase the opportunities for economies scale in that area. Supermarkets usually offer products at low prices by reducing their operational costs. Certain products (such as staple foods: rice, cooking oil, milk and sugar) is sold as feed prices, with 0 or even negative margins. To manage supermarkets in pursuing profits from the overall sales volume, so the higher sales volumes and margins can remain in the preserve in the desired position of the company, customers usually shop by putting their selected merchandise in the cart or shopping cart and pay for merchandises at the exit or at the checkout counters are provided. Now, there are a lot of supermarket chains which are trying to minimize labor costs by shifting to the self-service, where an employee could oversee a wider sales area.

Establishing a Retail Business

Deciding to start a retail business is a very appropriate choice in the present conditions. Today many people are adopting a modern lifestyle and comfort and convenience in meeting their daily needs. Retail stores that closer to residential areas and with the lure of low prices, varied selection of goods, this would obviously provide a solution for the increasingly busy society, husband and wife work, that there is no time to shop at traditional markets are far from home , muddy and opening hours are shorter. Meanwhile, demand for staple 9, body care, household supplies, baby supplies to snack foods is increasing day after day.

In the future the number of consumers in the category of ages 11 to 50 years is a potential consumer, continues to grow and multiply, thus doubled profits and growing business is not just a dream but has become a reality. In addition to the advantages a proven fact that retail business is growing rapidly throughout the ages, it is evident at the time all business sectors slumped because of the economic crisis that have occurred within a short time ago, retail business impact is not even growing.

Besides that, this business is the livelihood of the most widely encountered in everyday life, age of retail business or trade is also the longest in the appeal of other sectors, and the trade has existed since time immemorial before the modernization of employment opportunities. Trade has become a common livelihood before industries were opened and recruiting thousands of workers.

Since the days of our ancestors, sellers of rice, vegetables and fruits been our traditional markets enliven everyone can easily run this business. Along with the developments of time, the current retail businesses have started to be managed with a modern and sophisticated systems, of which promises low prices to which gives a different atmosphere in his shop. No wonder more and more retail business competition day after day heats up. Grocery stores are still scattered on the corner of the township but the concept of modern retail business is more promising.

But still many people who do not understand well to manage them in a modern retail business, I will help you peel out on the procedures for how to manage in a modern retail business, so that the reader will easily apply it in the retail business.

There are 5 (five) important elements that has not been understood by people who will open a retail business or mini, Why the 5 elements are important?, Because if you do not really understand it, this will impact on your retail business slump that led to the closure of businesses, below are the five elements:
  1. Location, How do you choose a suitable location for your retail business.
  2. Design Store, How to design your store to make it more alive.
  3. Marketing / Promotion, how to choose a product, set prices and create campaigns that have no end.
  4. SOP (Standard Operating Procedure), How do you make a simple but effective SOP on the run.
  5. IT (Information Technology), how do you choose the best software suitable for your business.
This time I will discuss about the location.
Often times when we ask people or even people who are already experienced in their businesses, "Where is a good location to open the business?", They always would say yes in strategic places, well the problem is a strategic place that is like what?, We already know the answer for sure they would say where the "Crowded".

I'll change the words strategic and crowded into a "fit".
Because in my opinion all strategic places and all crowded places, the problem of strategic and crowded is not necessarily suitable to your business.

By the time you will determine where the location is suitable for your business, there are 2 (two) stage you should do:

1. Doing Mapping.

The goal is:
A. Knowing the place where many activities people
B. Knowing where the area of trade.

To find A & B you can prepare a map and mark on the map with different colors, after you know where the activity of many people and trade area. then you determine which location would you choose to open your business, the next is to see who the competitor closest to the location of your prospective place of business, determine whether your business value equal or above the competitors, if you want on it you should be able to make some advantages, e.g. better store design, store if competitors do not use air conditioning you have to shop at the AC plug, etc., how many competitor there? If you already have 4 players over there you should forget about that location. Because, no matter how good your store's market share would be divided.
Once you are sure that the location was appropriate, and then you do the second stage is to survey the quality of these sites and make notes to make conclusions before you decide to take that location.

2. Location Quality Survey
This second stage you should really come down to location and see firsthand the location you have selected, some of the most important in site selection:
  1. Make sure the location is a lot of company or trade, where people perform activities over 12 hours per day.
  2. Consumer profile location is the same as the profile of consumers who would you aim at, because as busy as any location if the consumer is not your target market, means the location is not suitable for your business.
  3. The entrance to the location it should be wide enough so that people who drive cars will be able to freely in and out, meaning there is nothing that prevents a utility pole in and out like a tree or whatever.
  4. Location really visible from a distance of 100 m from the right and left
  5. Location should be in the main street, which meant the main street here is a road that is usually used in people to leave or exit from one area to another area, the shape of a horizontal path was not fit Rise or derivative, and the vehicle speed between 40-60 km / hour.
Congratulations to choose a location for your retail business, the next opportunity I will discuss about Design Store.

What Is Retailing?

Retail business is a business that delivers goods or services to end users. From the above definition it can be seen that the retail business grew from small-scale retail businesses such as roadside stalls cigarettes, peddlers, and vegetable seller using wheelbarrow.

Medium scales of retailers are in the form of mini markets, convenience stores, and supermarkets.
And large scale: supermarket chains, department stores to hypermarkets and superstores scale.
If a seller provides a cheaper price because buying many, so it is not running a retail business but wholesale business (wholesaler).

Considerations before Entering Retail Business
Candidates should have a Passion (a deep desire) on this kind of business, not only went along because seeing other people succeeds. Choose the product that you like that will be the merchandise for your retail business.

Limitations of Capital
If capital is limited so we start from a small business first.
Capital for such merchandise, in fact if the business has started to grow and gain the trust of suppliers so we do not need their own capital to meet the contents of the store. At the moment we buy things we do not have to pay in cash but get date of payment ranging from 2 weeks to 1 month. It is to be pursued is to choose items and manage them to be sold under the date of payment provided by the supplier.

Therefore from the outset we must make our retail business looks good for prospective customers and for suppliers.

It takes capital for initial investment for infrastructure, site leases, rack, lights and refrigeration space. Yet again we can start from a simple shop in the beginning or tailored to ability.

Business Sense (Sensitivity to Business)
Absolutely sense of business is a necessary. Retail business looks very simple. Buy goods with capital of 100 and sold 150 for getting a profit. In fact, if the business entering the competition then inevitably sense of business of the perpetrators needed to face competition, to gain a better and so forth.

Determination of Benefits
We are best known in the sale price to suit our needs in covering the costs of business.
The pricing strategy will give low price does not mean all prices should be set low. The recommended is to set low prices for goods grouped items most easily remembered by customers. Because that's how we form the customer's perception of the overall price of goods sold in our stores.

For Beginners
Besides having a passion in business, then must be checked for potential retail market of the retail business that we choose. Whether there is enough market? If available then we can go.
Indeed, for a beginner, he has to learn that can be obtained ranging from seminars, training, reading books, or ask for consultant assistance.

Prospective Retail Business
If we are indeed enjoying a retail business that we select and its markets are available, then all retail businesses that would be prospective. Do not be reversed by asking what the prospective retail business? If it seems we come inside prospective. Well, here's what I say as a business with the style of "me-too" because it seems a good business so that we come inside.

Is After Sales Service Needed for Retail Business?
Retail businesses generally serve the surrounding community and indeed we live from loyal customers who return again and again. Therefore, after sales service is becomes an absolute thing to be owned by the retailer. Retailers who provide after sales service is a retailer that is able to retain customers.

Franchise or the Owner of the Business
Let's look at both of the advantages and disadvantages of a franchise system of retail business

Advantages of the Franchise
First, existing systems and management support from the franchisor so that for novices to get started faster
Secondly, already famous for making it easier to attract customers, the store image has been formed because of a vigorous campaign.

The weakness of the Franchise:
First, the franchise fee is relatively expensive with a relatively long ROI. The new ROI occurred on average after 46 months while the franchise is only 60 months. Times to enjoy the results are not too long.

Second, creativity is limited by the owner of the company's standard operating standards. It is not very beneficial if you have to face stiff competition, and cannot be agile to anticipate changes.

Third, still have to pay a royalty fee to the franchisor. It is worth considering given the profit from a relatively small retail business.

Is it Imaging or the Main Advantages?
New players interested seize market share in advance so that profit is not the main goal but rather a result of the business will be managed properly. Serve your customers' needs as well as possible so profits will come alone.

Retail Business as a Business Side
If we run a retail business as a sideline then does not be surprised if the result would be a sideline, too.

Is still there Opportunity?
There are still opportunities as far as still there the market. The key is back to the management of the business itself.

Strategic Management for Retail Marketing

Retail industry continues to change with changes in technology, development of business and consumer needs. Retail business is the overall business activity associated with the sale and delivery of services to consumers for use of the individual nature as a person or family. To succeed in a competitive retail market, retailers should be able to offer the right product, price, time and place as well. Therefore, the understanding of the retailers on the characteristics of the target market or consumers to be served is very important.

In its operation, retailers run several functions, among others, assist consumers in providing various products and services. Running the split function as well as add value to products, the overall manager of the retail business requires implementation of management functions are integrated both functions of finance, marketing, human resources, and operational. So those retailers can fully understand the scope of its retail business, how its development strategy and business management.

Retail strategy is a statement explaining these things:
1. Target markets (target market), which market segments are planned to be served to focus the activities associated with the resources that must be prepared by the retail

2. The format is planned to be used separately to meet the needs of your target market. The format is retail combination; retail is based on the nature or characteristics of goods and services offered, pricing policies, advertising and promotional programs, design stores, and special locations.

3. Basic retail planning to gain a competitive advantage that can be maintained or benefits of competition can be maintained in the long run.

Thus each retail strategy will include:
- Selection of target market segments & the determination of retail formats
- Development of competitive advantage that enables retailers to reduce the level of competence faced

The concept of retail is a management orientation that focuses on retail in determining the needs of target markets and meets their needs more effectively & efficiently. The work must meet the retail needs of customers in market segments served better than that made by competitors. The main task in developing the retail business is setting the target market. This process begins by defining market segmentation.

Important things that must be considered in the retail business to develop a competitive advantage:

1. Consumer loyalty
Consumer loyalty means loyalty of consumers to shop at certain retail locations. Having loyal customers is an important method of maintaining the advantages of its competitors, if it has a loyal customer means that consumers have an aversion to a customer on rival retailers

2. Loyalty program
Loyalty program is part of the overall customer relationship management; this program is generally run in the retail business, loyalty program in collaboration with customer relationship management / Customer Relationship Marketing (CRM). Member - member loyalty program known when they buy, because they use some type of loyalty card, purchase information is stored in large databases, from the database can be known what types of goods purchased by consumers, by using this way retailers can adjust various offerings to meet the needs of consumers who are loyal to the good. Some retailers who have been using this program such as: Alfa with AFC (Alfa Family Club), Carrefour Shopping Card (KB) Carrefour, Matahari with MMC (Matahari Club Card), and many other examples.

3. Location
Location is a major factor in the selection by the consumer. This is also superiority in competition that is not easily imitated. For example: Starbucks, they create a market presence that is difficult to compete; Carrefour, they always determine the location that is always strategic. Selection of the exact location has the advantage that:

1. It is a long-term commitment of resources that can reduce the flexibility of future retail itself?

2. The location will affect the growth of retail business in the future; the selected area should be able to grow economically so as to maintain the continuity of the store at the beginning or the future.

Determination of the location can be started by selecting a community; this decision depends on the potential for economic growth and stability as well as competition and political climate. Apart from that geographic location is also very decisive.

4. Human Resources Management
Retail is a labor intensive business; the employees have an important role in providing services to consumers and build consumer loyalty.

5. Distribution System & Information
All retail businesses trying to manage efficiently, they continue to meet consumer needs, and at the same time members of consumer goods at a price better than the competitor or decides to use the opportunity to attract consumers from competitors with offering services, goods, and better visual presentation.

6. Goods - Unique Items
Developing brands labeled (also called store brands) which are the products developed and marketed by the retail and retail are only available from them.

7. Consumer Services
It takes time and effort to build a tradition and reputation for customer service, because of good customer service is a valuable strategic asset.

Smart Retail Tips

Retail businesses are increasingly popular lately. However, with the opening tap of free trade, there are many local retail markets are out of business. How effective strategies in managing the retail business, so do not eroded by the invasion of foreign retailers?

Retail business or retail business is a business that delivers goods or services to end users. Segment of the retail business is very broad, ranging from the lower segment to the upper classes because the product offered was very diverse. However, the retail business was not as easy as imagined. The dominance of the famous brand and unlimited capital and foreign retail invasion may be a factor of a retail business closing. Here are some tips that can be done to maintain the retail business that is already running.

1. Promotional Price
Promotional pricing is commonly done to attract buyers. No matter your business is small or large scale, price promotions must be conducted. However, choose the right time and make the program as attractive as possible to run this price promotion strategy. For example, the trend discounts midnight (midnight sale) done by the owners of famous brands. Promotion prices can also be done in the form of discounted 'buy two to three', etc. which can attract buyers.

2. Selling Experience When Shopping
In retail business, it is not just the product that became the mainstay, but the experience when shopping becomes an important thing too. Nielsen's research reveals that 93% of consumers making Indonesian retail as a place of recreation. They for instance, does not come to the famous bakery just to buy a bread or donuts taste shredded almond flavor, but the experience of the product and the brand that makes them loyal to a loyal customer.

Therefore, it helps us prepare a special strategy to creative as possible when shopping experience can be perceived by consumers. With the best service when interacting with consumers also can increase consumer loyalty to our products.

3. Tie with Loyalty Program
Talk about loyalty to the product is difficult. Based on the results of the survey in the U.S., there are only 15% of consumers who come to the same retail. Therefore, retailers must make smart loyalty program for consumers. In addition to the discount card or a member that offers a variety of benefits, retailers should also be smart to explore what the unique needs of consumers. Retailers can collect consumer data and explore the power of anything that can be used to run a loyalty program.

4. Co-branding with Various Parties
To strengthen the impact of promotional campaigns carried out and streamline the program, you must conduct a co-branding with various parties, both in the same industry or other industries. Co-branding is also making retail creativity does not stick to conventional programs. For example, a mini market leading franchise partner with certain banks to issue cards that shopping can also be used to pay for electricity in all branches of the mini market. It is proved that the mini was not only selling household products, but also the point of payment for a variety of regular payment.

5. To the Individual and Focus Interactive
See the consumer as a unique individual that differ between consumers with one another. You must provide a variety of features and facilities in accordance with their wishes. Like to eat pizza or ice cream, toppings provide a wide sense to the consumer. In fact, if necessary, consumers can go directly to the kitchen making so that they can feel what they want.

6. Totality in Service
Excellent service is the key word of success of a retail business. Based on a survey conducted in several countries, the purchase decision is strongly influenced by the ministry. Services are not limited to hospitality, but also cover all aspects of service from the consumer to buy goods up to the after sales service.

7. Fast Fashion
Times continue to change, so does the trend of a product. Retailers will face an increasingly shorter time span of a product to be a fashion product. Therefore, be sure to allow new items in a relatively short time. Thus, consumers are always refreshed with a new look.

8. Green Programs
The issue of global warming is increasingly apparent with reverberating Green Program. Retailers also must be able to capture well and translate environmental issues into the can program. In addition to helping in the educational awareness of the environment, retailers can also build consumer awareness of the environment. Some big retailers sell shopping bags non plastic even that can be used constantly or even give extra points for consumers who bring their own shopping bags.

9. Fleeing the Retail Channel
Retail trends have tended towards a one stop shopping. It happened because of the demands of retail consumers in order to bring something different that makes the retailer just added to its product items from various categories. Not surprisingly, even abroad there are hypermarkets that sell cars. Therefore, make it a unique retail business you can simultaneously accommodate the various needs of consumers.

Hopefully these tips helpful ninth to progress your retail business. Do not forget, set aside some profits to the orphans so that the blessing business.